Welcome to Exquisite Home & Office Cleaning. By accessing our website or using our services, you agree to the following Terms & Conditions.

1. Services Provided

We offer residential and office cleaning, organizing, hoarding cleanup, deep sanitizing, and related services. All services are scheduled and priced on a per-project basis.

2. Booking & Appointments

All appointments must be scheduled in advance.

Arrival windows may vary due to traffic, weather, or job length.

Customers must provide safe, accessible entry to the property.

If we cannot access the property upon arrival, a cancellation fee may apply.

3. Pricing & Payments

All quotes are customized and based on the specifics of the job.

Prices may change if additional work is requested on-site.

Payment is due at the time of service unless otherwise agreed.

We reserve the right to charge fees for late payments or last-minute cancellations.

4. Satisfaction Guarantee

We provide a 100% Satisfaction Guarantee.

If something is missed or unsatisfactory:

You must notify us within 24 hours,

We will return and correct the issue at no additional cost.

This guarantee does not apply to areas that are unsafe, inaccessible, or heavily cluttered unless hoarding services are booked.

5. Customer Responsibilities

Customers agree to:

Secure pets during service

Remove valuable or fragile items (or disclose them in advance)

Provide electricity and running water

Inform staff of special instructions or hazards

We are not responsible for damage caused by unstable furniture, pre-existing issues, or improperly installed fixtures.

6. Hoarding & Special-Condition Cleaning

Hoarding cleanup may require:

Additional time

Special equipment

Safety precautions

A custom quote will be provided and must be approved before work begins.

7. Cancellations & Rescheduling

To avoid fees:

Cancel or reschedule at least 24 hours in advance

Same-day cancellations may incur a charge.

8. Use of Our Website

You agree not to:

Copy or reproduce website content

Use our forms for spam or fraudulent activity

Attempt to breach site security

All content is owned by Exquisite Home & Office Cleaning.

9. Limitation of Liability

We are not liable for:

Lost or damaged items not disclosed prior to cleaning

Allergic reactions to standard cleaning products

Indirect or accidental damages outside our reasonable control

Our maximum liability is limited to the cost of the service provided.

10. Updates to Terms

We may update these Terms at any time. Your continued use of our site or services means you accept the updated terms.

11. Contact Information

For questions about these Terms or our services, contact:

Exquisite Home & Office Cleaning

Email: [email protected]

Phone: 425-318-3121